Returns Policy
Refunds & Returns Policy
At Crest Vintage Wholesale, we want every customer to be happy with their purchase. If you need to return an item, here’s everything you need to know.
Eligibility for Returns
We accept returns within 30 days of receiving your order. To qualify, items must be:
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Unused and unworn
Items that meet these conditions are eligible for a full return.
How to Return an Item
To start a return, please contact us within 30 days of delivery. Once your return is approved, we’ll provide clear instructions for sending your item back.
Return Shipping
Return shipping is the responsibility of the customer. Please use a tracked shipping service and keep proof of postage and tracking information. This ensures your return can be verified if needed.
Lost or Damaged Returns
We cannot process refunds for items that are lost or damaged in transit. Refunds will only be issued once the returned items are successfully received and inspected.
Refunds
After we receive and inspect your returned item, we’ll notify you of your refund status. Approved refunds are issued to the original payment method, usually within 3–5 working days depending on your bank’s processing times. Please note that original shipping costs are non-refundable.
Order Cancellations
If you need to cancel an order, please contact us immediately after placing it. Orders that have not yet been dispatched can be cancelled. Once an order has been shipped, it cannot be cancelled and will need to go through the standard returns process.
Important Notes
We reserve the right to decline returns that do not meet our eligibility criteria, show signs of use, or are not properly packaged.
Need Help?
If you have any questions about returns or refunds, our team is happy to assist—just reach out and we’ll guide you through the process.